Several kinds and combinations of responses are possible, not just blocking and whitelisting. You set a "rule" or set of instructions to be executed when PT sees, for example, "98", or "Credit Services" from an inbound call. You have to tell the program how to handle a given phone call according to some part of its Caller ID. PhoneTray is a "rules-based" system, much like call management features common to VOIP accounts. It's not doing anything more without your intervention. The help doc tells you that "PhoneTray will display, announce and log incoming calls without any additional configuration". Understand that it would be unfair to other users of any call blocking system if straight from the box it always decided on its own which calls to admit or deny passage. "Restore Phonetray" will be the topmost item and the only one in bold. For the former method in v1.37 and likely 1.39, a right click to the teensy taskbar icon should open a small menu. A user manual-slash-help doc is available through the program interface and also in whatever directory you installed the software, file name "PhoneTray.chm". Relax, this is not a program with a high learning curve.
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